Filed under: WoW Rookie

Blizzard is a fairly tech-savvy company. You can tell on account of this huge, massive game it runs. More importantly, though, Blizzard maintains a fairly robust online presence even outside of the game. It even keeps a fully stocked, awesome YouTube channel dedicated to Customer Support.

The thing you might not realize about the videos is that they're awesome. I don't just mean that in the sense that Blizzard is putting good information out there; the videos themselves are well crafted, lots of fun, and brilliantly narrated. I'd like to make sure you're not missing out on any of the cool stuff. So let's review the best Blizzard support videos available on YouTube.

Item Restoration

The Item Restoration video above is probably my favorite video. It introduces the new Item Restoration service, which is a huge benefit all its own. The narrator really grabs this subject by the horns and runs with it. Of course, the shocked worgen is equally awesome, and I spent the day making my own shocked worgen face at myself in the mirror.

So, you've just started playing the World of Warcraft, and you're thinking to yourself, "This is awesome. I love this. I'm all killing kobolds and slaying dragons. Too bad I have to work in the morning." (Or, alternatively, you might lament having to go to school in the morning.) And you think to yourself, "I spend half the day on Facebook, anyway. How can I get my Warcraft on in Facebook?"

OK, a little hyperbole there, but you get the point. Not only has Blizzard promoted its social networking channels, but I actually had a reader write in with a similar question:

What's the best places to get WoW stuff plugged into my feeds? It doesn't need to be news since I'm just using it for little diversions through the day.

So with that in mind, let's talk about how you can get Blizzard's information -- and WoW Insider's, too -- right in your social networks.

A roleplay realm recently suffered a little bit of drama when a very large guild suddenly took up residence. While we could talk about the details of that little explosion, those details aren't actually the point. I see this happen all the time. For one reason or another, a huge group of folks spot some greener grass on an RP server and go there. The RP server sees this huge influx of people and freak out, worried about RP griefing, pun names, and other misery.

I see this happen with such regularity that you can nearly set your watch by it. I'm convinced no one is in the wrong, per se. It's just a matter of communication, expectations, and general fear. So with that in mind, if you happen to be in a large guild getting ready to transfer to a roleplay server, here are some tips to make the transition smooth, easy, and friendly.

Maybe you're just coming back from vacation, or maybe you were having a baby. Maybe you were just super busy at work. Certainly, you weren't dallying with those other games. Whatever it was that kept you away from Azeroth, now that time has passed and you can get back to some good old-fashioned, well-balanced WoW.

Firing up your character for the first time in a while can be a little disorienting. It's worse than forgetting where you left your keys. What does this button do? Where's my hat?! Why is a murloc chewing on me?!

Let's alleviate some of that initial logging-in-the-first-time confusion with a handy checklist. Just go down the list and make sure all your gear is where you left it.

One of the nice things about the WoW community is that it tends to be full of friendly, kind people. There are plenty of folks in the game -- and on the forums, even! -- who are happy to lend a helping hand. It can be fun to chat with strangers, joke, and share in a bit of camaraderie.

But people are people, and sometimes you will encounter a troll or just mean-spirited n'er-do-well. It can be a heck of a souring experience to cruise through a few random groups and then run face-first into a big ball of negativity. It's almost inevitable you'll cross paths with someone who wields racist, sexist, or just plain foul language.

While I wish we could tap a magic wand and make all that negativity just go away, that's just not possible. That's the bad news. The good news is that there are a few things you can do about it.

While this column is nominally titled WoW Rookie, if you'll pardon the redundancy, it actually tends to serve as a cross-section of content for new, casual, and (as I like to call them) play-a-little players. It's for folks who don't really have hours on hours each week to devote to the hobby. After all, when baby's gotta eat, baby's gotta eat; can't nurse three hours later just so you can do the hard mode first.

With that in mind, Mists of Pandaria brings a lot to recommend it to our crowd. While it's tempting to give in to scuttlebutt and think this expansion is mostly for the hardcore crowd, I promise that Blizzard hasn't forgotten about its loyal, beloved casual playerbase -- because boy, oh boy, is there a lot for us to love!

This topic comes up this week from reader Angela, who wrote:

I've been reading in forums about how MoP is mostly for the raider and hardcore crowd, that Blizzard isn't catering to 'casubads' anymore. Is there any reason for a full-time worker and mom to care about MoP?

I promise, Angela, there are reasons to care. Let's talk about them.

What? It's Movies of the Past Week? Well, let me check my email here for suggestions. "Blind, blind, blind, blind." The interesting thing about Blind is that no matter how many times we feature it, the movie is still new to someone. It's an amazing thing.

While we joke in your intrepid WoW Insider newsroom about getting BLINDED, it's all in good fun. This video is so good that it's not only stood the test of time, it's slapped the test of time around and rammed it down a Bronze Dragon's throat.

So, if you've never seen this video before ... enjoy! If you've seen this movie a billion times, you'll probably still enjoy it.

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Interested in the wide world of machinima? We have new movies every weekday here on WoW Moviewatch! Have suggestions for machinima we ought to feature? Toss us an email at moviewatch@wowinsider.com.

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Last week, we started talking to the brand new players in the game. These are the folks who just installed WoW for the first time. They're so fresh to the game they have to sit through all the cinematics, figure out a username and password, and spend time reading every tooltip as it appears.

While the in-game instructions in WoW are pretty good, there's still some basic context to the whole MMORPG genre that can help out. Let's review some more of the basic assumptions that a new player should know. Setting these expectations can help the starting experience make a lot more sense.

We've been talking about a lot of high-falutin' concepts lately, like PvP and protecting the healer and killing the healer and so on. But having started a few new games in the last month, I've been able to ride the noob train and get a new look on my old, comfortable car, the World of Warcraft. While getting smacked in the face with the cold, wet noodle of noobdom, I came to realize how many of WoW's most basic concepts we take for granted.

At the most basic level, consider the NPC bad guys we call mobs. Do you kill them? Fight them? Run away? Consider if WoW were the first video game you'd ever really played. We all know Mario killed turtles for points, but bypassing those same turtles was perfectly fine. Is the same true in WoW? Some mobs surrender to your unassailable assault -- do they all? Should that be a regular tactic? This basic dynamic is something we take for absolutely granted, and it's the very first "What the hell am I doing here?" moment in WoW.

So let's jump all the way back and consider some of the truly most basic assumptions about the game.

We've been talking about Battlegrounds a lot lately. That makes a lot of sense, since those Battlegrounds can be a refuge for the casual or limited-time crowd -- not to mention, since we're stuck in the purgatory between expansions, now's the time to get your PvP on.

An indispensably important part of the Battlegrounds is having capable, willing healers. Just a small handful of powerful, practiced healers can make your Battleground team invincible. When you are the healer, you get to decide who lives and who dies on your team. You extend your warm, golden glow around the mere DPS who clamor to bathe in your power, and by means of that glow, provide victory to your team.

I might be engaging in a little hyperbole, but you get the point. A good healer can be incredibly powerful in Battlegrounds. You'll find the role engaging and complex; your greatest enemy will be tunnel vision, self-reliance, and the ability to communicate on the fly. Let's talk about how you can maximize the power of your time as a healer.

Last week, we talked about what it takes to kill a healer. While we obviously had a few "be a death knight" jokes, the discussion was pretty good. It's a clear and obvious point: If you don't kill the enemy's healer, you're in for a long, hard Battleground.

If it's so important to kill the enemy healer, then the inverse must also be true: Protect your healer. If you'd ever like to experience the life of a rope caught in a tug-of-war between 15 wild dogs, roll a healer in Warsong Gulch. It's kind of like that.

Without your protection, your healer will soon be enjoying life as a greasy spot of ex-character. This is bad. First, that healer's your team member. Second, that healer is your own best avenue of survival, since you need healing. If you want healing, protect your healer. Simple stuff.

As a general rule, I'd place protecting your healer among any Battleground's highest priorities. You can't let the protection get in the way of things like capturing the flag, but by the same token, you probably won't capture said flag without your healer.

Here's how you get that protection done.

One of the themes that keeps coming up when we talk about PvP is this: Killing a healer is tough. It's a fundamental part of balancing an MMO. If any single DPSer could simply kill a healer with ease, then there wouldn't be much point in being a healer. If all factors were truly equal, then a healer's output should match a damage dealer's output. It's just a matter of one equals one. Only superior skill or gear should allow for the death of a healer in any reasonable amount of time.

More importantly, a healer must be able to keep up with the damage from more than one DPSer for a short period of time. Consider 5-person Arena matches. Commonly, teams are built of four DPSers and one healer. (We're not looking for comp arguments here, just the basics.) For at least a few seconds, a healer should be able to keep a focus target alive. The same goes for three-person Arena teams. See where this is going? Healers, by nature, need to be able to withstand a huge amount of DPS for a short time.

These balance issues come into sharp focus when you're one lone PvP damage dealer trying to whoop up on a healer. What was once a fundamental basic of balance philosophy becomes a huge pain in the neck. Here's how to handle the situation.

Last week, we talked about some basic strategy for Warsong Gulch. We ran through the basics, the general flow of the fight, and how you (tend) to win it. One subject came up a bunch in the comments and landed in my email box a few times. That question: How do you run the flag successfully?

It's no surprise that's a contentious issue. Without debating the fine points of who should be running a flag, I think we all agree that being the flag carrier is an incredibly vital role. Touch the flag and you just became the focus of 19 people in the Battleground. There's a little more to the job than just mashing a particular cooldown, so let's take some time this week to talk about strategy and tips.

In our continuing efforts to help players new to PvP get out there and blow up other players, we're focusing this week on Warsong Gulch. We'll talk briefly about the rules of the game and then look at common strategies.

Warsong Gulch is one of the simpler Battlegrounds in terms of raw strategy. It's essentially Capture the Flag. Each team has a base, and a flag that sits in that base. Your team's goal is to grab the enemy's flag and return it to your base without losing your own flag. Do that, and you score. Score three times and you win.

When you pick up the flag, you can't mount or use certain effects without dropping the flag. Notably, druids and shaman can engage their travel forms while carrying the flag, making them speedy options for what's known as the flag carrier. (Speedy does not imply superior; we'll get into that later.) The longer the FC holds the flag, the more damage the FC will take from player attacks. When you kill an FC, the flag will temporarily sit on the ground, waiting for someone to pick it up. If the friendly team does so, the flag returns to base. If the enemy team does so, they now have a new FC.

There you go. Those are the basics.

Well, the end-of-expansion blues are here, there's this other MMO out there, and guilds are seeing members drop like flies. Now's the time when many players who don't want to give up WoW find themselves turning to PvP as a way to kill time and keep playing while they wait for old friends (and new content) to come back around.

The thing is that PvP is a fundamentally different game from PvE. I'm not saying one's better or worse; the two aspects of WoW just have significant variations in gear, thought processes, and playstyles that can make the transition a little bumpy. As such, let's renew a guide to getting away from killing bosses every week and get down to how to kill your fellow players. (In game. Let's not get weird here.)